Case study / Designed and built, live
Profibook, a marketplace built for clients, professionals and managers in one app.
A full marketplace and SaaS platform for local service professionals, with a video-first feed, identity verification for every user, bidding on posted jobs, and separate modes for clients, professionals and managers.
The problem
Finding a reliable cleaner, plumber or babysitter nearby usually means scrolling through listings with no real way to judge who will actually show up and finish the job well. Reviews help a little, but a static profile photo and a star rating do not show what the work looks like.
Professionals face a mirror version of the same problem. They compete on generic listings that do not show their actual work, and when a client posts a specific job, there is rarely a structured way to bid on it with a price and a time window. A team that runs several professionals under one business has a third problem again: they need to see bookings and revenue across everyone they manage, not just their own calendar.
A booking app that only handles browsing, or only handles bidding, solves one side of that exchange. Profibook was scoped to hold all three views, client, professional and manager, inside a single account.
What was built
The client home screen is a vertical video feed rather than a directory of text listings, so a professional's actual work is the first thing you see. From there, clients can search directly, browse recommended profiles, post a job for professionals to bid on, or open a professional's full profile to book a specific time slot. Professionals get their own view of the same job, with an order schedule split into cancelled, today and tomorrow, and a manager role adds a financial overview on top of both.
Design decisions
Role switching lives behind one login instead of three separate apps, because most people who provide services also order them for their own household, and a manager is usually a professional first. Splitting that into separate installs would have meant separate accounts and separate histories for no real benefit.
Identity verification with a government ID sits ahead of both booking and bidding, not tucked away in settings. A marketplace where strangers show up at your home only works if both sides trust who they are dealing with, so the check happens before either action is available.
Bidding on a posted job was chosen over a fixed price list because service work varies too much for one price to fit every case. A client states what they need, professionals respond with what they would charge and when, and the client compares offers the way they would compare quotes from a handful of local businesses.
The shareable profile carries a portfolio, reviews and a services tab so a professional can send one link instead of explaining their work from scratch every time. The order schedule is built as a day view, cancelled, today, tomorrow, because that is how a working professional actually plans a week, not as an undifferentiated list sorted by date. The manager's financial overview was kept as its own screen, separate from the day-to-day order list, since a manager needs to read revenue and quality trends at a glance rather than reconstruct them from individual bookings.
Status
Profibook was designed and built. It is live at getprofibook.com.